Masters of Maintenance

Want to reduce tenant dissatisfaction? How about reduce property turnover? Nearly 37% of all residential moves are directly linked to poor service from maintenance departments. Don’t let this be you.

In this fast-paced refresher course, we address:

- “Power Productivity”: Managing Time to Work Smarter, Not Harder
- Increasing Internal Responsiveness and External Satisfaction
- Selling a Property Without Being a Leasing Agent
- The Secret to Retaining Residents

Your Success, Your Responsibility!

Want to reach new levels of performance? Recognize your personal power and act on it! Audience members receive a step-by-step actionable guide that allows them to create a motivating and productive environment for themselves and their peers.

Your colleagues will recognize their personal responsibility to move forward from where they are to where you want them to be! They’ll learn how to take action now, avoid any negative self-talk, and pursue targets that push them beyond their own perceived limitations.

Train to Retain!

Ever notice that when you have employee turnover, you automatically have resident turnover? Remember, you must TRAIN to RETAIN!

In the Train to Retain Program, we emphasize:

- The Relationship Between Training and Employee Retention
- Costs of Training vs. Not Training
- Becoming a Company People Want to Work For
- Selecting the Right Person, Right Away
- Coaching to Maintain Commitment
- The Best Training Practices (both in and out of industry)
- Defining Corporate Culture

Street Smarts for Dealing w/ the Irate Resident

Irate residents stressing you out? In the age of the “never satisfied customer,” residents are time starved and solution oriented. Learn the tips on how to stay cool, calm, and collected and more.

In Learning the Street Smarts to Deal with the Irate Resident, you’ll develop:

- An understanding of the true cost to your asset from an unsatisfied resident
- The ability to say the right thing to residents at any time
- Negotiating techniques for dealing with angry residents
- Insight into forbidden phrases you should never use

Liability & Compliance for Property Management

In today’s climate of rising insurance rates and lawsuits, the need for property compliance training is essential. Perfect for owners and onsite team members alike, this workshop ensures that property management professionals are not only equipped with proper knowledge, but with the tools needed to remain in compliance.

Among the many topics we discuss are:

- Developing a Preventative Maintenance Schedule
- Top 10 OSHA violations and how to avoid them
- Documentation: The Good, The Bad, The ugly
- Is Your Service Team Playing Fair?
- How to Minimize Your Liability
- Whose Job is it Anyways?

Online Marketing Tips, Trends & Techniques

- Which advertising actually works and how can I keep track?
- Who should I hire to develop my online presence?
- How do I effectively market on the internet?

If you’ve asked yourself these questions, you are not alone!

Navigating today’s world of aggressive online advertising can be nerve-racking and extremely costly. If you don’t have the know-how, no worries! When you attend this info-packed session, you’ll be well on your way to becoming the savvy internet marketing specialist you’ve always wanted to be!

Conquering the Challenge of Change

If your company hopes to stay in business, change will be required. It can be scary! For most people, change is more threatening than challenging. But nowadays, if your business doesn’t change, it stagnates - which means death.

Together, we will conquer the challenge of change. You will learn how to:

- Be in Control of Change; Not Let Change Control You!
- Implant Change Into Your Corporate Culture
- Soften, Reshape, and Re-stabilize!
- Properly Prepare for Change

Crossing the Bridge - Negative to Positive Attitudes

How many prospects and/or residents do you lose because of poor attitude? Are you serving your customers in a friendly, positive way that creates an atmosphere of trust within your community?

In “Crossing the Bridge Between a Negative and Positive Attitude,” we optimize your attitude to achieve significant results in both your personal and professional life.

During the program, you’ll learn how to:

- Respond to Everything in a Positive nature
- Create Your Own Environment
- To Take Attitude Actions!
- Get Rid of Negative People
- Lead With a Smile